Terms & Conditions

01 Introduction & Consent

Welcome to qkok.bet. These Terms and Conditions ("Terms") constitute a legally binding agreement governing your use of the qkok platform. By opening an account or using our services on qkok.bet, you automatically agree to these Terms.

You should not open an account or use our services without reading and understanding these terms. If you do not agree with any of them, please refrain from using our platform.

Alongside these terms, our Privacy Policy and Responsible Gaming Policy also applies. These documents together form the complete agreement.

02 Account Registration

Having an active and valid qkok account is a prerequisite for using all services. The following conditions apply during the registration process:

• Each user may only one account open. Creating multiple accounts is strictly prohibited.
• All information provided at registration — name, date of birth, phone number, and address — must be accurate and truthful.
• Keeping your account password completely confidential is your responsibility. Do not share your login credentials with any third party.
• Opening or using an account on behalf of another person is prohibited.
• Any changes to your account details (mobile number, address) must be reported to us immediately.
• Qkok may request additional verification documents at any time. Failure to provide them may result in a temporary account suspension.

03 Age Verification

To use betting and other services on qkok, users must be at least 18 years of age This is a mandatory part of our responsible gaming policy.

• Providing an accurate date of birth at the time of registration is mandatory.
• You may be asked to verify your age at any time using your National ID or passport.
• If age verification fails, the account will be suspended and all transactions will be cancelled.
• Betting services are not available to minors. Any such registration detected will be acted upon immediately.

04 Betting Rules

All bets placed on qkok must comply with the following rules, which apply equally to all sports markets, live betting, and virtual games.

• Confirmed bets cannot be changed or cancelled; however, qkok offers a cash-out option in certain circumstances.
• Bets submitted before odds change will be settled at the original odds.
• Qkok reserves the right to void bets accepted at incorrect odds due to a technical error.
• If a match or event is postponed or cancelled, the outcome of any related bets will be determined in accordance with qkok's rules.
• Attempting to gain an unfair advantage by placing identical bets across multiple accounts will be treated as fraud.
• Minimum and maximum bet limits vary by market and are clearly displayed on the platform.

05 Payments & Transactions

Deposits and withdrawals on qkok can be made via bKash, Nagad, and other approved payment methods. All payment-related terms are outlined below.

• The minimum deposit amount is ৳200. The maximum may vary depending on the payment method used.
• Deposits are usually credited instantly. If there is a delay, please contact support.
• Withdrawals are typically processed within 1–3 business hours.
• Account verification (KYC) may be required before processing any withdrawals.
• Only payment methods registered in your own name are permitted. Third-party payments will not be accepted.
• In the case of suspicious transactions, qkok may place payments on hold during an investigation.
• Qkok reserves the right to report to the relevant authorities if money laundering or any illegal activity is suspected.

06 Bonuses & Promotions

Qkok regularly offers a variety of bonuses and promotional deals. To take advantage of these offers, certain conditions must be met.

• Each bonus offer has its own wagering requirements, which are clearly stated in the offer details.
• The welcome bonus is available to new members once only.
• Winnings from bets placed with bonus funds are subject to wagering requirements before withdrawal.
• Attempting to claim bonuses using multiple accounts or fake identities will result in account termination.
• Qkok reserves the right to modify, suspend, or cancel any bonus offer at any time.
• Generally, a second bonus cannot be added while another bonus is still active.

07 Responsible Gaming

Qkok believes betting is a form of entertainment — not a guaranteed source of income. We encourage all users to play responsibly.

• You can set daily, weekly, or monthly deposit limits on your account.
• You have the option to temporarily or permanently exclude yourself from the platform (self-exclusion).
• If you feel that betting is getting out of control, our support team is always here to help.
• For more details, visit our Responsible Gaming page visit.

08 Prohibited Activities

The following activities are strictly prohibited on qkok and will result in immediate account termination:

• Operating multiple accounts or using an account on behalf of someone else.
• Participating in or facilitating match fixing or any form of corruption in sports.
• Placing bets using betting bots or automated software.
• Exploiting technical glitches or bugs to gain an unfair advantage.
• Using the platform to launder money or conceal the source of illegal funds.
• Harassing other users or attempting to compromise the security of the platform.

09 Personal Information

Qkok takes the protection of your personal information very seriously. For full details on how we collect, use, and safeguard your data, please refer to our Privacy Policy outlined below.

• Your information is never sold to third parties.
• Information may be shared with relevant authorities where required by law.
• Your data is protected with 256-bit SSL encryption.

10 Dispute Resolution

If you have a dispute regarding any bet or transaction, please follow the process below:

1. Please reach out to our support team directly first — support@qkok.bet।
2. Please clearly state the nature of the dispute, the date, and the details of the relevant bet or transaction.
3. The support team typically responds within 48 business hours.
4. Qkok's decisions are final, but every dispute is reviewed with full transparency.

In all disputes, qkok's system logs and records will be treated as the primary evidence.

11 Account Closure

You can close your account at any time by contacting support and submitting a closure request.

• Please withdraw your available balance before closing your account.
• Qkok reserves the right to close any account without notice in the event of a rule violation.
• Reactivating a closed account may require verification.

12 Changes to Terms

Qkok may update or modify these terms at any time. When changes are made:

• You will be notified of significant changes via your registered email or SMS.
• Continued use of the platform after any changes will be considered acceptance of the updated terms.
• If you do not agree to the updated terms, we recommend closing your account.